Bilingual Staff and Its Importance for Business
The virtual business structure has taken the world by storm, perhaps the reason why we predict more businesses coming into existence. Imagine the increased competition you will have to pit your strength against, to make your company stand distinguished from the others.
One sure way we can tell you to stay ahead of the game is to hire bilingual virtual employees. If you live in the US especially, the growing Hispanic population would work tremendously well to your advantage. Hispanics are fluent in English and Spanish so you get a greater coverage with this advantage.
How else can bilingual assistants be beneficial for you? Read on to find out:
1. They Reach an International Market
The main reason why bilingual VA’s are an asset for your business is that they help business spread its tentacles in the international markets. They are able to target international customers for you and help your company gain foreign recognition.
Bilingual employees make the best of cross-cultural communication. Thus, even if they do not speak the language your business is targeting, they will still manage to gain insight by connecting with cross-cultural communicators.
If you are targeting a specific region for business where the customers speak Spanish, a bilingual assistant would be the ideal form of contact for you. Bilingual assistants are also able to gather feedback through comments of people from other countries on social media. All of this serves to expand your international market reach.
2. Customer Service
Customers love to be understood and they particularly favor those brands who are able to cater 100% to their needs. From a business perspective, if you do everything to ensure your customers will receive just the products or services they are seeking, it raises your status dramatically in the markets.
With a bilingual assistant on your team who speaks the language your customers speak, your customers will feel well-heard, well-understood and well-catered to all the time. This makes your customer service successful and your customers loyal.
3. Process Information Easily
Studies suggest that people who can speak more than one language are faster at processing information than others who speak only one language. Imagine how your research will boost with a bilingual assistant on your time, to get you plenty of information within a short time.
4. Make Localization Easier for You
Sooner or later, your business will reach the state where it will have to expand into physical locations in other parts of the world. In order to do that, it is always necessary to first form a rapport with the locals of that area before you can establish your business in their vicinity.
Bilingual assistants come to your aid in this situation. With the advantage of same language on their hands, they are able to communicate better with the locals on your behalf, assure them in every way necessary and win their trust. All of these combine to make a formula for success.
Localization also becomes easy when you are able to understand the needs and desires of those residing in your local areas and helps you tend to them better.
5. Can Also Serve as Proofreaders
When you market your goods and services to people of another culture and language, you need to have a translator. They help you translate the materials you are selling for the customer’s information and a bilingual assistant can easily do that for you. You wouldn’t need to hire a multilingual proofreader unnecessarily.
A bilingual assistant could help with your marketing in this regard too, by translating your advertisements, flyers and website copy. What a valuable resource, isn’t it?
Bilingual assistants are an even better option than mere virtual employees. They help grow your business into international markets, make foreigners use your products and generally boost the business’ growth.
How To Successfully Lead a Remote Team